Non-Refund & Cancellation Policy

Effective Date: October 15, 2026

Operated by mediaXtreme LLC

This Non-Refund & Cancellation Policy applies to purchases of GEOAgentReady software licenses, subscriptions, source-code licenses, managed services, hosting, installation, updates, support, and related services purchased directly from GEOAgentReady or mediaXtreme LLC.

1. General No-Refund Policy

Except where required by applicable law, all payments are final and non-refundable once the applicable software license, account access, protected source-code package, digital download, license key, service activation, deployment work, or other purchased benefit has been delivered, activated, provisioned, or begun.

Because GEOAgentReady provides digital software, access credentials, licensed intellectual property, server deployment, and other services that can be used immediately after purchase, we do not offer refunds for change of mind, lack of use, failure to cancel before renewal, compatibility issues that were disclosed before purchase, or a purchaser's decision not to continue using the product.

2. Software & Source-Code Licenses

All purchases of self-hosted software, protected source code, commercial licenses, agency licenses, white-label licenses, extended/SaaS licenses, downloadable files, license keys, and related digital assets are non-refundable once access or delivery has been provided.

A purchaser is responsible for reviewing the product description, system requirements, license scope, features, limitations, supported environments, and documentation before completing the purchase.

3. Subscription Plans

Monthly and annual subscription charges are non-refundable after billing. A customer may cancel a recurring subscription at any time, but cancellation stops future renewals only. The customer will continue to have access through the end of the already-paid billing period unless access is terminated earlier for breach, fraud, abuse, or another reason permitted by the applicable agreement.

We do not provide prorated refunds or credits for unused days, unused features, partial months, unused usage allowances, account inactivity, downgrades, or early cancellation.

4. Auto-Update Engine

The Auto-Update Engine is a recurring managed service currently offered at +$59 per month unless otherwise stated in the customer's order. Charges are non-refundable once the billing period begins.

This service may include scraper maintenance, compatibility updates, support for newly added sources, and related platform maintenance. The timing, availability, or feasibility of support for a specific third-party platform may depend on technical or provider changes outside our control.

5. Managed VPS Hosting

Managed VPS Hosting is a recurring service currently offered at +$45 per month unless otherwise stated. Hosting charges are non-refundable once server resources are provisioned or a billing period begins.

If a customer cancels Managed VPS Hosting, the cancellation will apply to future billing periods. The customer is responsible for exporting any data or files before the hosting service terminates. We are not responsible for retaining customer data after the service end date except as otherwise required by law or expressly agreed in writing.

6. Professional Installation & Deployment

Professional Installation is currently offered at $149 as a one-time service unless otherwise stated in the order. The installation fee is non-refundable once deployment, configuration, server access review, DNS work, Docker setup, SSL work, database/environment configuration, troubleshooting, or other installation activity has begun.

If we are unable to perform the installation solely because of a technical issue within our control and cannot provide a reasonable workaround, we may, at our discretion, re-perform the installation, provide an alternative solution, issue a service credit, or refund the unperformed portion of the installation fee.

7. Managed Deployment Bundle

Where Auto-Update Engine and Managed VPS Hosting are purchased together with Professional Installation, the recurring managed-services portion and the one-time installation portion are treated separately for billing and cancellation purposes. Recurring charges remain non-refundable after the billing period begins, and installation is non-refundable once work begins.

8. Renewals & Cancellation Responsibility

Subscriptions renew automatically according to the billing interval shown at checkout unless canceled before the next renewal date. Customers are responsible for canceling before renewal if they do not wish to continue.

Failure to use the service, failure to log in, failure to deploy the software, or failure to cancel before renewal does not create a right to a refund.

9. Third-Party Services, APIs & Infrastructure

GEOAgentReady may integrate with or depend on third-party services, APIs, search engines, AI providers, mapping providers, hosting providers, payment processors, social platforms, or other external systems. Changes, outages, rate limits, API restrictions, account suspensions, policy changes, deprecations, or pricing changes imposed by third parties do not by themselves entitle a customer to a refund.

Pass-through charges, metered usage, third-party API fees, advertising spend, telecommunications usage, domains, or other external costs are non-refundable once incurred.

10. Compatibility & Customer Environment

Customers are responsible for ensuring that their server, VPS, domain, DNS, operating system, software stack, third-party accounts, credentials, and network environment satisfy the stated requirements. A refund will not be issued where the product functions as described but cannot be used because the customer has an unsupported, misconfigured, restricted, or inaccessible environment.

11. License Violations, Abuse & Suspension

No refund will be provided when access, licensing, hosting, updates, or support are suspended or terminated because of license violations, unauthorized redistribution, credential sharing, chargeback abuse, fraud, security abuse, nonpayment, prohibited activity, or violation of the applicable Terms of Service or license agreement.

12. Duplicate or Incorrect Charges

This policy does not prevent us from correcting a genuine duplicate charge, billing error, or unauthorized charge that is verified after review. Customers should contact us promptly with the transaction details.

13. Chargebacks & Payment Disputes

Customers should contact us before initiating a chargeback so we have an opportunity to investigate and resolve any legitimate billing issue. Initiating a chargeback for a valid, delivered, and non-refundable purchase may result in suspension of licenses, updates, hosting, support, and related accounts while the dispute is reviewed.

14. Exceptions Required by Law

Nothing in this policy limits any non-waivable consumer right, statutory cancellation right, refund right, or other remedy that applies under governing law. If applicable law requires a refund or cancellation right that conflicts with this policy, the legally required right will control.

15. Pre-Purchase Questions

Customers who are uncertain about features, licensing, compatibility, deployment requirements, hosting, or whether GEOAgentReady is suitable for their intended use should contact us before purchasing.

16. Contact

For billing or refund-policy questions, contact:

mediaXtreme LLC / GEOAgentReady
Email: sales@geoagentready.com
Website: https://www.geoagentready.com/

Legal note: This document is a business policy template and should be reviewed by qualified legal counsel for your jurisdiction, checkout flow, licensing model, and customer base before publication.